Before you start
Deleting your account is permanent and cannot be undone. Your coins, diamonds, gifts, levels, badges and any other virtual items are forfeited and cannot be refunded or transferred to another account. If you only want a break, consider signing out instead.
Option 1 — delete from inside the app
This is the fastest route and takes effect immediately.
- Open Xira Live and make sure you are signed in to the account you want to delete.
- Go to Settings.
- Tap Delete account.
- Read the confirmation notice, then confirm.
Your account is deactivated the moment you confirm. You are signed out on every device and your profile stops appearing to other users straight away.
Option 2 — request deletion by email
Use this if you have already uninstalled the app or cannot sign in. Email sobanrashidqazi@gmail.com with the subject "Account deletion request" and include:
- The phone number or email address registered to the account.
- Your Xira Live user ID, if you know it.
Send it from the email address on the account where possible. We may ask one further question to confirm the account is yours — this is to stop somebody else deleting your account. We will confirm deletion within 30 days, and usually much sooner.
Email a deletion requestIf you run an agency
Accounts that own an agency cannot be deleted while the agency is still active, because other members depend on it. Transfer ownership to another member or close the agency first, then delete your account. If you need help with this, email us at the address above.
What gets deleted
Once deletion is processed, the following is removed and no longer accessible to anyone:
- Your profile — display name, nickname, bio, photo, gender, date of birth and location.
- Your account credentials and any linked Google, Apple, Facebook or Huawei sign-in.
- Your reels, moments and the media attached to them.
- Your chat messages and uploaded media.
- Your followers, friends and following lists.
- Your coins, diamonds, gifts, levels and badges.
- Your push notification tokens — notifications stop immediately.
What we keep, and why
A small amount of data is retained after deletion. We keep it only for the reasons below, and never to rebuild your profile:
| What | Why | How long |
|---|---|---|
| Transaction and purchase records | Financial, accounting and tax obligations | As required by law |
| Moderation records — reports, bans, fraud signals | To keep banned users from simply making a new account, and to protect other users | As long as necessary for safety |
| Server logs containing IP addresses | Security and abuse prevention | Short retention cycle, then deleted |
Messages you sent to other users may remain visible in their copy of the conversation, in the same way an email you have sent stays in the recipient's inbox. Your name and photo no longer appear next to them.
Purchases and refunds
Purchases made through Google Play or the Apple App Store are handled by those stores, not by us. Deleting your account does not create a refund. If you want a refund, request it through Google Play or Apple before you delete.
Questions
Contact sobanrashidqazi@gmail.com. Our full Privacy Policy explains everything else we do with your data.